FAQ ‘s
WHAT IS RESELLEE?
Resellee is a unique eCommerce mobile app that allows anyone to become a reseller of any product without inventory investment.
Earn rewards and commissions by sharing your store to friends and family, or by referring new resellers.
HOW TO JOIN RESELLEE?
Start by downloading the app on this link: http://bit.ly/resellee-google-play.
HOW TO BE A RESELLER?
Start earning by signing-up and browsing from the thousands of products in the Resellee app. Just click on the item, click “Sell” and start sharing to all your social media accounts.
HOW TO BE A MERCHANT?
Just send us the following details in our official Facebook page at www.facebook.com/resellee.ph/ and our team will contact you to discuss this with you.
Full Name:
Mobile Number:
Email:
Location/City:
Name of Business:
Type of Products/Services:
WHAT IS A TEAM CODE? (ACTIVATION CODE IS NOW RENAMED TO TEAM CODE TO SIMPLIFY THINGS)
A team code is a code given by your referrer. If you use your friend’s activation code, you will be part of his or her team.
You may also build your own team and earn rewards by sharing your referral link with your team code. Just go to the TEAM tab, click the “share” icon, then post the link to any of your social media accounts.
Check your team via the TEAM tab in the Resellee app.
WHAT IF I DON’T HAVE A TEAM CODE?
You may skip this part and join a team later on.
WHAT ARE YOUR PRODUCTS?
We have various products from different merchants. Browse through different categories you will find on the app – health and beauty, groceries, baby and toys, books, TV and home appliances, electronics, office and home, home living, motors, men’s accessories, men’s clothings, men’s shoes, men’s sports, boy’s clothing, boy’s shoes, women’s accessories, women’s shoes, women’s sports, girl’s clothings, girl’s shoes, and vouchers. Most of the products on Resellee are cheaper than mall prices plus you earn commissions by reselling them.
HOW DO I BUY PRODUCTS?
Just select the product you want to buy then click “Buy Now.” This will lead you to a web browser. Fill-out the form to complete your order process.
HOW DO I SHARE MY PRODUCTS?
To share your products:
1. Click on the product you would like to sell.
2. Click ‘Sell’.
3. You will then be proceeded to which social media platform you would want to post the product. Select Facebook.
4. The link with a short message will be posted on your timeline.
HOW DO I BUILD MY STORE?
Just click the store icon on a product you want to add to your store. Open your store on the menu. Click the share icon to share your store via your social media accounts.
DO I GET A COMMISSION FOR EVERY PRODUCT I WILL SELL?
Yes. Your commission is already indicated on the product details.
HOW MUCH COMMISSION DO I GET?
You’ll get as much as 90% of the amount of product.
HOW DO I GET MY COMMISSIONS?
By cashing out your commissions.
You may cash out with the following steps:
1. Go to your profile.
2. Click Cash Out.
You may cash out via PayMaya, Smart Money, GCash, GetGo, RCBC MyWallet, Metrobank Yazz, Easy Trip, Game Time , RFID ECard, and Dibz Pay
DOES MY COMMISSION REFLECT REAL TIME?
Once the product is tagged as ‘delivered’, your pending commission will transfer to the available commission.
HOW DO I PAY BILLS?
To pay bills, just go to the Menu, select Services and click Pay Bills. You may search for the biller on the search biller box. Once biller is selected, complete the information required to pay your bill.
HOW DO I BUY LOAD?
To pay bills, just go to the Menu, select Services and click Sell Load. You may search for the network or package on the search Load Package box. Once package is selected, complete the information required to load.
CAN I PAY BILLS/BUY LOAD USING MY COMMISSIONS?
Yes, you may use your commissions or Resellee Credits to pay for bills or buy load.
WHAT IF MY RESELLEE CREDIT IS NOT SUFFICIENT TO PAY FOR MY BILL? CAN I TOP-UP MY RESELLEE WALLET?
Yes. To top-up, just go to your Profile and click Cash-In. Complete the form including your Team Code and pay via Paymaya or your credit/debit card.
IS IT AVAILABLE IN iOS?
The app is now available in iOs.
WHAT TO DO IF THE ORDER I RECEIVED IS DAMAGED / DEFECTIVE / WRONG?
You may send us a message via our Resellee Facebook page. Contact the Seller feature in the app will be available soon.
HOW TO TRANSACT REFUND?
You may send us a message via our Resellee Facebook page. Contact the Seller feature in the app will be available soon.
HOW TO CANCEL MY ORDER?
You may send us a message via our Resellee Facebook page. Contact the Seller feature in the app will be available soon.
HOW DO I OR MY BUYERS PAY FOR THE PRODUCT? IS IT COD?
Cash on Delivery and online payment are available as payment options.
HOW LONG DO ORDERS TAKE BEFORE IT CAN BE DELIVERED?
For Metro Manila: 5 — 7 days
For Major Luzon Provinces: 7 — 14 days
MY COMMISSIONS WERE NOT CREDITED TO MY ACCOUNT UPON CLAIMING.
Please click on this link so we can assist you further with your concern: https://resellee.atlassian.net/servicedesk/customer/portal/2.
Or message us through our Faceboom page at https://www.facebook.com/resellee.ph/.
FOR OTHER CONCERNS REGARDING THE APP, COMMISSIONS, PRODUCTS, AND MERCHANT INQUIRIES, PLEASE CLICK ON THE LINK AND FILL-OUT THE FORM SO WE CAN ASSIST YOU FURTHER WITH YOUR CONCERN:
https://resellee.atlassian.net/servicedesk/customer/portal/2
Or message us through our Faceboom page at https://www.facebook.com/resellee.ph/.
Contact Us
Customer Service
Didn’t find the answer to your question on our FAQ? Send us your questions instead in our official Facebook page at www.facebook.com/resellee.ph/. We will respond to all your queries within 24 hours!
Our customer service team is available every Monday – Friday, 9 am to 6 pm (except holidays).